Effective Date: July 4, 2024
At eyesafedefender.com, we strive to provide high-quality blue light blocking glasses for gamers. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, our Refunds and Returns Policy outlines the process, conditions, and timeframes for product returns and refunds.
1. Return Eligibility
1.1 Timeframe: You have 30 days from the date of delivery to initiate a return.
1.2 Condition: Products must be returned in their original condition, unused, and in their original packaging, including all accessories and documentation.
1.3 Proof of Purchase: A valid proof of purchase, such as an order confirmation or receipt, is required to process the return.
2. Non-Returnable Items
The following items are not eligible for return:
- Products purchased on final sale or marked as non-returnable.
- Products that have been used, altered, or damaged by the customer.
- Gift cards and promotional items.
3. Return Process
3.1 Initiate a Return: To initiate a return, please contact our customer support team at kienyiep7@gmail.com with your order number and reason for the return. We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return the product.
3.2 Packaging: Securely package the product in its original packaging, including all accessories and documentation. Clearly write the RMA number on the outside of the package.
3.3 Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Inspection and Refunds
4.1 Inspection: Once we receive your returned product, we will inspect it to ensure it meets our return eligibility criteria. This process may take up to 7 business days.
4.2 Refund Processing: If the return is approved, we will process your refund to the original payment method within 14 business days. You will receive a notification email once the refund has been processed. Please note that it may take additional time for the refund to appear on your statement, depending on your financial institution.
4.3 Partial Refunds: In some cases, only partial refunds may be granted (e.g., items that are not in their original condition, damaged, or missing parts not due to our error).
5. Exchanges
We do not offer direct exchanges. If you wish to exchange a product, please follow the return process to obtain a refund and place a new order for the desired item.
6. Defective or Damaged Products
If you receive a defective or damaged product, please contact us at kienyiep7@gmail.com within 7 days of delivery with your order number and a description of the issue. We will provide instructions for returning the defective or damaged product and arrange for a replacement or refund.
7. Contact Information
For any questions or concerns regarding returns and refunds, please contact our customer support team:
Email: kienyiep7@gmail.com
Address: B-12-06 Zenth Residences Condo, Kelana Jaya 47301, Petaling Jaya SS7/26, Selangor
8. Changes to This Policy
We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about our return and refund procedures.
By making a purchase on our Website, you agree to this Refunds and Returns Policy.